To provide our customers with products of the highest quality while performingthe installation services withthe greatest degree of professionalism and customer satisfaction, all at an affordable and competitive price.
From a small beginning in 1996 Mark & Co. has grown into an operation that is one of the largest, if not the largest, residential window installation companies in this area. The staff now includes 10-12 installers, a job foreman, 3 estimators, and an Office Manager.
BENEFITS OF SELECTING MARK & COMPANY
When calling the office during normal business hours,your call is answered by our Office Manager and not by a machine.
All appointments such as estimates, final measurements, and actual installations are done at a time to accommodate your schedule, weather permitting.
As you noticed, the estimate was done on the spot, avoiding the delay of mailing and/or faxing. In addition, a “Customer’s Packet” was left, which included the estimate, a brochure for the proposed brand of windows, as well as a representative sampling of some letters of recommendation. All items in the packet, including the estimate, were reviewed with you
Mark & Co. has access to almost all of the most popular brands of windows for this area, so you are not forced to take any particular brand if there is one that you prefer instead. However, after much research, the brand we normally propose is the one we consider to be the best quality in relation to price. All windows/doors that we install include “Low E” glass and have a “lifetime” warranty as long as you own the home.
Great care is taken to protect your home from damage during installation. Tarps are spread on the floors a protection, as the installers have to also work from the inside as well as from the outside. Our installers will also move any furniture and take down curtains and drapes as needed. Of course, all will be returned to their original location when done.
Removals and installations are done in accordance with the highest standards of the industry. All windows and/or doors removed from your home will be disposed of for you. However, if you want them for a project, etc., you are more than welcome to keep them. Extensive caulking is done both inside and out to completely eliminate the possibility of leaks.
Upon completion of the installation, the tarps are removed, any dust will be vacuumed up, and the new windows and/or doors will be washed both inside and out. Mark & Co. prides itself on our clean-up process and prior customers confirm that in their letters back to us